Privacy Policy

Information we may collect

When you use Bigclash Casino, we may collect information that identifies you or relates to your account and activity. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We seek to collect information that is reasonably needed for the purposes described in this policy.

In this article

Information we may collect How we use personal information Sharing, security and retention Your privacy rights and requests

Account and contact information

This may include your name, date of birth, country or state of residence, username, account details and contact information. We may also record your communications with us, including questions sent to customer support, information provided when resolving an issue and details of your privacy requests. Keeping accurate account information helps us provide services, protect accounts and communicate important notices.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents, proof of address, photographs or other information needed for appropriate checks. We may use this information to help prevent identity misuse, account takeover, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may collect details about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment information on our behalf. We may receive information needed to confirm a payment, identify the relevant account, investigate a disputed transaction and maintain accurate financial records. We do not need to hold every complete payment detail ourselves, and payment processing may be subject to the provider's own privacy terms.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, login events, referral information and website activity. We may also use cookies and similar technologies to remember preferences, keep the website working, support security, understand usage and improve our services.

You may choose how cookies are handled through your browser settings. Blocking or deleting some cookies may affect sign-in, security features or the way parts of the website operate. Some cookies may be necessary for core website functions and cannot be disabled through ordinary preference controls.

How we use personal information

We may use personal information for the purposes connected with operating Bigclash Casino and managing our relationship with players. These purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals, wagers, refunds and other transactions.
Confirming your identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, risk and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited conduct.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending service messages about your account, security, transactions, policy changes or important website information.
Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
Improving website performance, usability, security, products and player experience.
Analysing trends, usage and technical issues, including through aggregated or de-identified information where appropriate.
Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations.
Establishing, exercising or defending legal rights and protecting the interests of players, the website and relevant service providers.

We may combine information collected from your account, website activity, transactions and support interactions where this is reasonably necessary for these purposes. We may also use information to enforce our terms, apply account safeguards and maintain the integrity of games and services. We do not use personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.

Marketing choices

If you receive promotional messages from us, you can usually opt out by using the unsubscribe option in the message or by contacting us. Withdrawing marketing consent will not affect essential service communications, such as security alerts, transaction notices or messages about your account. We may keep a record of your marketing preference so we can respect your request.

Sharing, security and retention

We may share personal information where it is needed to provide the services, protect players, meet legal obligations or support our business operations. Depending on the circumstances, recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, professional advisers, security and fraud prevention services, and parties involved in legal or regulatory processes. Service providers are expected to handle information for appropriate purposes and under suitable confidentiality and security arrangements.

We may also disclose information where required or permitted by law, in response to a valid legal process, to protect rights and safety, or in connection with a business transfer or restructuring. We do not sell personal information as a general business practice. Information may be processed or stored in Australia or another country, depending on the providers and systems used to operate the website. Where information is handled overseas, reasonable steps should be taken to support appropriate protection and lawful handling.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, encryption where appropriate, secure service providers and staff procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password and contact support promptly if you believe your account may have been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical, legal and operational requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used, request an explanation of a privacy decision or raise a concern about the handling of your information.

How to make a data request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@bigclashcasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

We will consider and respond to valid requests within a reasonable period and in accordance with applicable requirements. Some requests may be limited or refused where we are required to keep information, where disclosure would affect another person's privacy, where deletion would undermine security or fraud controls, or where another lawful exception applies. If we cannot complete a request, we will explain the relevant reason where appropriate.

Accuracy and account changes

Please keep your account information accurate and current. You may be able to update certain details through your account settings, or you can ask support for assistance. We may retain previous versions of information where needed for security, audit, dispute handling or legal record-keeping. Updating information does not remove records that must be retained for a required period.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or privacy practices change. The current version will be made available on the website, with the date or other indication of an update where appropriate. We encourage you to review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent required by law.

Aussie Favourites

Power of Gods: Egypt

Super Keno

Glam Life

Big Juan

What the Fox MegaWays

Thai Charm